Account Settings

We are honored to have your business. Your account setup and preferences will put everything in motion to make Pepper fit for your needs, from large multi-account campuses to individual shoppers.

How do I change my account password?
To change your password using a computer: Click My Account in the upper-right corner. Select My Account from the drop-down menu. If prompted, Log In...
Thu, Dec 31, 2020 at 12:21 PM
How do I update my profile?
To Update your Profile using a computer Click My Account in the upper-right corner. Select My Account from the drop-down menu. If prompted...
Thu, Aug 1, 2024 at 9:33 AM
How do I add or change the shipping address on my account?
To add or update the shipping address on your account: 1. Click My Account in the upper-right corner. 2. If prompted, Log In with your account number and ...
Fri, Sep 30, 2022 at 10:23 AM
How do I change the email linked to my account?
Note: You will need to be logged in to your account Select My Account from the My Account menu. Under My Profile, select Update Profile.  Scroll down ...
Mon, Jan 11, 2021 at 12:02 PM
How do I set up an online account?
To set up an online account on jwpepper.com: Click My Account in the upper-right corner of jwpepper.com. On the drop-down menu, click New Customer? S...
Fri, Sep 30, 2022 at 10:19 AM
How do I close my account?
Please contact us via phone (1-800-345-6296) or email (satisfaction@jwpepper.com) and a Customer Service Associate will assist you in order to verify that t...
Tue, Apr 21, 2020 at 9:33 AM
What do I do if I have changed jobs?
Please contact us via phone (1-800-345-6296) or email (satisfaction@jwpepper.com) and a customer service associate will assist you with moving and/or switch...
Fri, Sep 30, 2022 at 8:34 AM
How do I reset my password?
Forgot your password? You'll need to reset it in order to access your account. From a computer: On jwpepper.com click on My Account (upper right). ...
Wed, Dec 7, 2022 at 1:02 PM
How do I find my account number online?
To find your J.W. Pepper Account number, take the following steps: 1. In the upper right hand corner of the webpage, click "My Account." ...
Wed, Dec 7, 2022 at 1:00 PM